Privacy Policy
Our Privacy Policy
This Privacy Policy (the “Policy”) explains how The Rice Exporters Association CG (TREACG) (“TREACG”, “Society” “we,” or “us”) collects, stores, uses, and discloses personal information from our users (“you”, “user”) in connection with the website located at www.treacg.in and all its subdomains and subpages thereto (the “Website”).
What information do we collect?
We collect information from you when you register on our site, buy a pass or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address and phone number. You may, however, visit our site anonymously.
What do we use your information for?
- Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
- To share with sponsors
- The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Do we disclose any information to outside parties?
Information may be shared with third parties who assist us in operating our website or events, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
This privacy policy applies to information collected through our website and also to information collected offline.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on 14th Dec, 2024.
Terms and Conditions
Welcome to The Rice Exporters Association CG ("Website"). By accessing or using this Website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree to these terms, you may not use this Website.
1. Definitions
1.1 "Website" refers to the online platform provided by The Rice Exporters Association CG for event ticket booking, event sponsorship, and merchandise purchase.
1.2 "User" refers to any individual or entity accessing the Website.
1.3 "Services" include event ticket booking, sponsorship opportunities, and merchandise purchase provided through the Website.
1.4 "Content" refers to all information, text, graphics, logos, images, and other materials available on the Website.
2. Eligibility
2.1 You must be at least 18 years old to use the Services provided on the Website. By using the Website, you represent that you meet this age requirement.
2.2 If you are using the Website on behalf of an organization, you represent and warrant that you are authorized to accept these terms on its behalf.
3. Use of the Website
3.1 You agree to use the Website only for lawful purposes and in a manner consistent with these Terms and Conditions.
3.2 Users are prohibited from:
- Using the Website for fraudulent purposes.
- Interfering with the Website’s functionality.
- Uploading or transmitting harmful or malicious content.
4. Event Ticket Booking
4.1 All event tickets are subject to availability.
4.2 Ticket bookings are considered final upon successful payment confirmation.
4.3 Refunds or cancellations of tickets are governed by the cancellation policy stated for the specific event.
4.4 Users must present valid proof of purchase and identification at the event venue.
5. Event Sponsorship
5.1 Users interested in sponsoring an event must submit an application through the Website.
5.2 Sponsorship approvals are at the sole discretion of The Rice Exporters Association CG.
5.3 Sponsorship agreements will be governed by separate terms as agreed between the sponsor and The Rice Exporters Association CG.
6. Merchandise Purchase
6.1 All merchandise displayed on the Website is subject to availability.
6.2 Prices listed on the Website are inclusive of applicable taxes unless stated otherwise.
6.3 Refunds or exchanges of purchased merchandise are governed by the return policy detailed on the Website.
7. Payment Terms
7.1 Users must ensure that all payment details provided are accurate and complete.
7.2 The Rice Exporters Association CG accepts payments via secure payment gateways. The Website is not responsible for any errors or issues arising from third-party payment processors.
7.3 All payments are processed in Indian Rupees (INR).
8. Privacy Policy
8.1 The Rice Exporters Association CG respects your privacy and processes personal data in accordance with its Privacy Policy, which is available on the Website.
9. Intellectual Property
9.1 All Content on the Website, including trademarks, logos, and copyrighted material, is the property of The Rice Exporters Association CG or its licensors.
9.2 Users are prohibited from reproducing, distributing, or modifying any Content without prior written permission.
10. Limitation of Liability
10.1 The Website and its Services are provided on an "as is" basis. The Rice Exporters Association CG makes no warranties, express or implied, regarding the Website’s functionality or the accuracy of its Content.
10.2 To the extent permitted by law, The Rice Exporters Association CG will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the Website.
11. Indemnification
11.1 Users agree to indemnify and hold harmless The Rice Exporters Association CG and its affiliates from any claims, liabilities, damages, or expenses arising out of their use of the Website or violation of these Terms and Conditions.
12. Modification of Terms
12.1 The Rice Exporters Association CG reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the Website.
12.2 Continued use of the Website after any changes signifies acceptance of the updated Terms and Conditions.
13. Governing Law
13.1 These Terms and Conditions are governed by and construed in accordance with the laws of India.
13.2 Any disputes arising from the use of the Website shall be subject to the exclusive jurisdiction of the courts in Raipur, Chhattisgarh.
14. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
- Email: [email protected]
- Phone: +91-7400945550
By using this Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Cancellation and Refund Policy
1. Event Ticket Cancellation and Refund
1.1 Cancellation Requests
- Cancellation requests for event tickets must be submitted through the Website or via email to [email protected] at least 48 hours before the event’s scheduled start time.
1.2 Refund Process
- Refunds for event tickets will be processed within 7-10 business days after approval of the cancellation request.
- A cancellation fee of up to 10% of the ticket price will be deducted from the refund amount.
1.3 Non-Refundable Tickets
- Cancellation requests received less than 48 hours before the event’s scheduled start time will not be eligible for a refund.
2. Merchandise Returns and Refunds
2.1 Eligibility for Returns
- Merchandise can be returned or exchanged within 7 days of receipt, provided it is in unused and original condition with all tags and packaging intact.
2.2 Return Shipping Costs
- Return shipping costs will be borne by the User unless the merchandise received was defective or incorrect.
2.3 Refund Process
- Refunds for returned merchandise will be processed within 7-10 business days after the return is received and inspected.
2.4 Denial of Refunds
- The Rice Exporters Association CG reserves the right to deny a refund or exchange if the returned merchandise does not meet the return policy criteria.
3. Sponsorship Refunds
3.1 Non-Refundable Sponsorship Fees
- Sponsorship fees are non-refundable once the sponsorship agreement is signed and payment is made.
4. General Guidelines
- All refunds will be processed to the original mode of payment.
- The Rice Exporters Association CG reserves the right to modify this Cancellation and Refund Policy at any time without prior notice.
Contact Information
If you have any questions or require assistance regarding cancellations or refunds, please contact us:
- Email: [email protected]
- Phone: +91-7400945550
Shipping and Delivery Policy
1. General Shipping Guidelines
1.1 Delivery Coverage
- The Rice Exporters Association CG delivers merchandise across India. International shipping is not currently available.
1.2 Delivery Timelines
- Orders are typically processed within 1-2 business days after payment confirmation.
- Delivery timelines vary based on the destination, with estimated delivery within 5-7 business days for most locations.
- Delays may occur due to unforeseen circumstances, such as weather conditions or courier service issues.
1.3 Order Tracking
- Once your order is shipped, a tracking number will be provided via email or SMS.
- Users can track their orders using the tracking link provided in the communication.
2. Shipping Charges
2.1 Standard Shipping
- Shipping charges are calculated based on the weight, dimensions of the package, and the delivery location.
2.2 Free Shipping
- Free shipping may be offered for orders above a specified value. Details of such offers will be communicated on the Website or during checkout.
2.3 Additional Charges
- In cases where deliveries are requested to remote locations, additional shipping charges may apply. Users will be notified of such charges during the checkout process.
3. Delivery Policy
3.1 Address Accuracy
- Users are responsible for providing accurate and complete delivery addresses. The Rice Exporters Association CG is not liable for delays or non-delivery due to incorrect addresses.
3.2 Failed Deliveries
- If a delivery attempt fails due to unavailability of the recipient or incorrect address, the package will be returned to the warehouse. Additional charges may apply for re-delivery.
3.3 Delivery Confirmation
- Users may be required to present valid identification to receive their orders.
- A delivery confirmation receipt may need to be signed by the recipient.
4. Damaged or Missing Items
4.1 Damaged Items
- If the package or merchandise is damaged upon delivery, Users must report the issue within 48 hours by contacting support.
- A replacement or refund will be provided after verifying the claim.
4.2 Missing Items
- In case of missing items in the order, Users must report the issue within 48 hours of delivery.
- The missing items will be shipped at no additional cost after claim verification.
5. Contact Information
If you have any questions or concerns about shipping and delivery, please reach out to us:
- Email: [email protected]
- Phone: +91-7400945550
Thank you for shopping with The Rice Exporters Association CG. We strive to provide timely and efficient delivery services for your convenience.